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[Unmasked Monthly Musing] I Disappointed My Clients… Here’s What I Learned

Hey there, it’s Hayley here, and welcome back to another episode of the Therapists Rising podcast. Get ready because today, we’re diving into a juicy topic in our Monthly Musing segment, where I share the raw, unfiltered truth about my entrepreneurial journey. 

In this episode, I’m getting vulnerable about a recent situation that left me with no choice but to disappoint my clients. Yep, you heard that right! I had to make a tough decision that didn’t sit well with everyone, and I’m here to spill all the details. 

But this isn’t just a story of disappointment; it’s a powerful lesson in setting boundaries, staying true to yourself, and navigating the messy reality of running a business. So, if you’ve ever struggled with people-pleasing or feared letting others down, this episode is for you. 

Tune in as I share: 

  • The context behind my difficult decision (01:30)
  • Why I had to prioritize my own wellbeing and business sustainability (03:45)
  • The importance of clear communication and expectation-setting (06:20)
  • How embracing change and course-correction is essential for growth (10:55)
  • The power of transparency and vulnerability in leadership (13:40)
  • Why modeling self-care and boundaries is crucial as a business owner (16:15)
  • How to focus on delivering value while staying within your limits (18:50)
  • The balancing act of considering feedback while honoring your vision (21:30)
  • Key lessons and takeaways for fellow entrepreneurs (24:00)

By the end of this episode, you’ll have a fresh perspective on what it really means to lead with integrity, even when it’s uncomfortable. You’ll see that disappointing others doesn’t make you a failure; it makes you human. And most importantly, you’ll know that you’re not alone in navigating these challenges.
So, grab a cup of tea, get cozy, and join me for this raw and honest conversation. It’s time to embrace the ups and downs of the entrepreneurial rollercoaster and learn how to thrive through the mess.
Key Takeaways:

  1. Setting clear expectations and boundaries is essential for avoiding confusion and frustration down the line.
  2. Prioritizing your wellbeing and business sustainability is non-negotiable, even if it means making tough calls.
  3. Embracing change and course-correction is a normal, necessary part of entrepreneurial growth.
  4. Leading with transparency and vulnerability fosters trust and connection with your audience.
  5. Modeling self-care and healthy boundaries sets a powerful example for your clients.
  6. Focusing on delivering value within your limits helps maintain momentum and client success.
  7. Balancing client feedback with your long-term vision is key to staying aligned with your purpose.

I hope this episode has shown you that disappointing clients doesn’t have to be a dirty secret or a source of shame. In fact, it can be an opportunity for profound growth and transformation – not just for yourself, but for your business and your clients, too.
So, the next time you’re faced with a tough decision that might let others down, remember this: You are not alone, and you are not a failure. You are a brave, resilient leader who is willing to do what it takes to create a sustainable, values-aligned business. And that, my friend, is something to be proud of.
If you resonated with this episode and want to dive deeper into the art of creating a thriving online business as a therapist, be sure to check out the Incubator here. And if you’re feeling inspired, I’d love for you to leave a review and share this episode with a friend who needs to hear this message today. 


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