Privacy

Privacy Policy

Therapists Rising Pty Ltd ABN 33 660 188 821 | ACN 660 188 821

Last updated: July 1,  2026

1. About this Privacy Policy

1.1 Therapists Rising Pty Ltd (ABN 33 660 188 821) (we, us or our) is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

1.2 This Privacy Policy explains how we collect, hold, use and disclose personal information. It applies to:

(a) our website at https://therapistsrising.com and any other websites, landing pages, checkout pages, membership portals, community platforms and online platforms operated by us or on our behalf (Website);

(b) our social media pages and channels, podcast, emails and other communications; and

(c) all of our programs, courses, coaching, memberships, bootcamps, events, workshops, retreats, digital products and free resources, whether delivered online or in person (Services).

1.3 By visiting our Website, using our Services, or otherwise providing personal information to us, you acknowledge that you have read this Privacy Policy.

2. Key definitions

2.1 Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

2.2 Sensitive information is a type of personal information given extra protection under the Privacy Act. It includes information about racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional or trade association or trade union, sexual orientation or practices, criminal record, health information, and genetic or biometric information.

3. Our Services are business education, not health services

3.1 Although our business is led by Dr Hayley Kelly, a registered psychologist, our Services are business coaching and education. We do not provide psychological, clinical or health services through Therapists Rising.

3.2 We do not ask you to provide health information in order to use our Services. You should not share health information about yourself, or any information about your own clients or patients, in our programs, communities, forms or AI tools. If you choose to share health information with us (for example, to request an accessibility adjustment or explain why you missed a session), we will only use it for the purpose you provided it and handle it as sensitive information under this Privacy Policy.

4. Personal information we collect

4.1 Depending on how you interact with us, we may collect:

(a) Identity and contact details: your name, email address, phone number, postal or business address, and business name;

(b) Professional information: your profession, qualifications, professional registration or membership details (for example, Ahpra registration or membership of a professional association), practice type, and information about your business, offers, goals and challenges;

(c) Payment and billing information: billing details, transaction history and payment plan information. Card details are processed securely by our third-party payment processors and are not stored by us;

(d) Program and account information: login details, enrolment and purchase history, course progress, attendance, assignments, responses to quizzes, surveys, applications and feedback forms;

(e) Images, recordings and content: your image, voice, name and contributions when you attend live or recorded calls, sessions, workshops or events, and anything you post in our community spaces;

(f) Communications: emails, messages, chat, support requests, and your communications with us on social media;

(g) AI interactions: information you enter into AI-powered tools we provide (see clause 7);

(h) Technical and usage information: IP address, device and browser type, operating system, approximate location, pages viewed, time spent, links clicked, referring websites, traffic source, email opens and clicks, and information collected through cookies, tracking pixels and similar technologies (see clause 9);

(i) Social media information: information you make available to us through social media platforms, such as your profile name, comments and messages, subject to your settings on those platforms;

(j) Testimonials: reviews, testimonials and case study information, which we only publish with your consent;

(k) Employment and contractor information: where you apply to work with us, your application, CV, references and related information; and

(l) Other information: any other information you choose to provide to us.

5. How we collect personal information

5.1 We collect personal information directly from you, including when you:

(a) visit our Website or engage with our social media;

(b) subscribe to our emails, download a free resource, register for a webinar or event, complete a quiz, or join a waitlist;

(c) purchase or enrol in our Services;

(d) attend calls, sessions, events or participate in community spaces;

(e) complete surveys, applications, forms or feedback; or

(f) contact us.

5.2 We may also collect personal information from third parties, including our service providers (such as analytics, advertising and payment platforms), social media platforms, podcast and event partners, and people who refer you to us. Where we do, we will handle it in accordance with this Privacy Policy.

5.3 If you provide us with personal information about another person, you confirm that you have their consent to do so and that you have told them about this Privacy Policy.

5.4 Unsolicited information: If we receive personal information we did not ask for and do not need, we will destroy or de-identify it where lawful and reasonable to do so.

6. Why we collect, use and disclose personal information

6.1 We collect, hold, use and disclose personal information for the following purposes:

(a) to provide, deliver, manage and support our Services, including access to programs, portals and communities;

(b) to process payments, invoices, refunds and payment plans;

(c) to communicate with you, including responding to enquiries and sending program updates, reminders and administrative messages;

(d) to record sessions and make recordings available to participants;

(e) to personalise and improve our Services, Website, content and customer experience;

(f) for analytics, research, quality assurance and business development;

(g) for marketing and advertising, including sending you information about our products, services, events and offers, and showing you relevant advertising on other platforms (see clauses 9 and 11);

(h) to run competitions, giveaways and promotions;

(i) to assess eligibility for our Services and enforce our Terms and Conditions of Purchase and Website Terms of Use, including protecting our intellectual property and managing conflicts of interest;

(j) to consider applications for employment or contractor roles;

(k) to comply with our legal and regulatory obligations, and to establish, exercise or defend legal claims; and

(l) for any other purpose you consent to, or that is required or authorised by law.

6.2 If you do not provide the personal information we ask for, we may not be able to provide you with some or all of our Services.

7. Artificial intelligence (AI) tools

7.1 We use third-party AI tools to help run our business and deliver our Services. This may involve your personal information being processed by those tools. We use AI tools to:

(a) record, transcribe and summarise calls: including coaching calls, group sessions, workshops and meetings, and to create notes, summaries, action items and resources from them;

(b) manage communications: including drafting, organising and responding to emails, messages and support requests;

(c) create and improve content: including program resources and materials, which may be informed by common questions, themes and feedback from participants;

(d) analyse information: including survey, quiz, application, feedback and engagement data, to understand participant needs and improve our Services; and

(e) power learning tools: including AI-powered assistants, coaching aids and other interactive features within our program portals and platforms.

7.2 When information is processed by AI tools, it may be stored and processed by the relevant AI provider, including outside Australia, and may be accessed by the provider's authorised staff for security, support and service purposes. AI providers handle data in accordance with their own terms and privacy policies.

7.3 We take reasonable steps to select AI providers with appropriate security and privacy standards, and where available we use settings that prevent your information from being used to train the provider's AI models. We do not sell your personal information to AI providers.

7.4 Human oversight: AI-generated outputs are reviewed by our team before being relied on in any way that affects you. We do not use AI tools to make decisions about you that could significantly affect your rights or interests (such as refusing or terminating your enrolment) without human review. If this changes, we will update this Privacy Policy.

7.5 Your responsibilities: You must not enter information that identifies your own clients or patients, or any other person's sensitive information, into our AI tools, forms, communities or calls. We recommend you also avoid entering your own sensitive information.

7.6 If you have concerns about AI being used to process your information, including on calls, please contact us (see clause 16). We will discuss reasonable options where available, although some Services may not be able to be provided without the use of these tools.

8. Recording of sessions

8.1 Live calls, sessions, workshops and events may be recorded (audio and video) and may be transcribed and summarised using AI tools. Where a session is recorded, we will tell participants at or before the start of the session.

8.2 Recordings may be made available to other participants in the relevant program and may be used to create program resources.

8.3 If you do not want to be identifiable in a recording, you may turn off your camera, change your display name, or use the chat instead of speaking, where the format allows. You can also contact us before the session.

8.4 We will not use recordings that identify you for public marketing without your separate consent.

9. Cookies, tracking pixels and analytics

9.1 Our Website, emails and platforms use cookies, tracking pixels (also called web beacons), tags, scripts and similar technologies. These are small files or pieces of code that collect information about your device and how you interact with our Website, emails and advertising.

9.2 We use these technologies to:

(a) make our Website and platforms work properly and remember your preferences;

(b) understand how visitors use our Website and measure the performance of our pages, emails and content (for example, using Google Analytics);

(c) track conversions, such as sign-ups and purchases; and

(d) show you relevant advertising, including retargeting advertising on platforms such as Meta (Facebook and Instagram), Google and YouTube, based on your visits to our Website.

9.3 Information collected through these technologies may be combined with other personal information we hold about you (for example, if you sign up with your email address).

9.4 Third-party providers such as Google and Meta may collect and use information in accordance with their own privacy policies. You can learn how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

9.5 Your choices: You can block or delete cookies through your browser settings, although parts of the Website may not work properly. You can also manage advertising preferences in your Google and Meta account settings, and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

10. Who we disclose personal information to

10.1 We may disclose personal information to:

(a) our team: employees, contractors, coaches, mentors and facilitators, to the extent needed for their role;

(b) service providers who help us run our business, including providers of:

  • customer relationship management (CRM), email marketing, SMS and automation (such as GoHighLevel);
  • payment processing, invoicing and payment plans;
  • video conferencing, webinar and event platforms;
  • website hosting, membership portals, course platforms and community platforms;
  • analytics, advertising and social media platforms;
  • AI tools, call recording, transcription and note-taking tools;
  • data storage, cloud, IT and technical support;
  • scheduling, forms, surveys and quiz tools;
  • accounting, bookkeeping and debt collection; and
  • professional advisers, including lawyers, accountants and insurers;

(c) other participants, where you take part in group calls, community spaces or recordings;

(d) competition sponsors or partners, where you enter a competition or promotion they are involved in (we will tell you at the time);

(e) a purchaser or potential purchaser of all or part of our business or assets, subject to confidentiality obligations;

(f) courts, tribunals, regulators, government agencies and law enforcement, where required or authorised by law, or to establish, exercise or defend legal rights; and

(g) anyone else, with your consent.

10.2 Our service providers handle personal information under their own terms and privacy policies. We take reasonable steps to choose providers with appropriate privacy and security practices.

10.3 We do not sell or rent your personal information.

11. Overseas disclosure and storage

11.1 Many of the platforms we use (including CRM, email, payment, video conferencing, analytics, advertising, cloud storage and AI providers) are based in, or store data in, countries outside Australia. This includes the United States and may include other countries where those providers or their data centres are located.

11.2 Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, such as using reputable providers with appropriate security and privacy commitments.

11.3 Some overseas recipients may not be subject to privacy laws that give the same level of protection as the Privacy Act, and in some circumstances you may not be able to seek redress under the Privacy Act. By using our Services and providing your personal information, you consent to the overseas disclosure and storage described in this clause.

12. Direct marketing

12.1 We may use your personal information to send you marketing about our products, services, events and offers by email, SMS, social media or other channels, where you have consented or where permitted by law.

12.2 Our electronic marketing complies with the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link. You can also opt out at any time by contacting us. We will process opt-out requests promptly and within 5 business days.

12.3 If you opt out of marketing, we may still send you administrative and service messages about Services you have purchased or requested.

12.4 We do not provide your personal information to other organisations for their own direct marketing.

13. Anonymity and pseudonyms

You may deal with us anonymously or using a pseudonym, for example when making a general enquiry, where it is lawful and practical. However, we need your real name and contact details to process purchases, deliver most of our Services and communicate with you about them.

14. Storage, security and retention

14.1 We hold personal information electronically using secure third-party platforms and cloud storage. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure, including through password protection, access controls, multi-factor authentication where available, and encrypted connections.

14.2 No data transmission or storage system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee its security.

14.3 You are responsible for keeping your account passwords secure and not sharing your login details.

14.4 We keep personal information for as long as needed for the purposes set out in this Privacy Policy, including to meet legal, tax, accounting and record-keeping requirements. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

14.5 Data breaches: If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

15. Accessing and correcting your personal information

15.1 You can request access to the personal information we hold about you, and ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading, by contacting us (see clause 16).

15.2 We will respond within a reasonable period, usually within 30 days. We may need to verify your identity first. We will not charge you for making a request or correcting your information, but may charge a reasonable fee for providing access where permitted by law.

15.3 We may refuse access or correction in circumstances permitted by the Privacy Act. If we do, we will explain why in writing and how you can complain.

16. Complaints and contact

16.1 If you have a question about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, please contact our Privacy Officer:

Privacy Officer Therapists Rising Pty Ltd Email: hello@therapistsrising.com

16.2 Please provide details of your concern. We will acknowledge your complaint, investigate it, and respond to you in writing within 30 days, setting out the outcome and any steps we will take.

16.3 If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

Website: https://www.oaic.gov.au Phone: 1300 363 992

17. Links to other websites and platforms

17.1 Our Website, emails, programs and communications may contain links to third-party websites, platforms, tools and resources that we do not control. This Privacy Policy does not apply to them.

17.2 We are not responsible for the privacy practices or content of third-party websites and platforms. We encourage you to read their privacy policies before providing personal information.

18. Age

Our Services are designed for adult professionals. We do not knowingly collect personal information from anyone under 18.

19. Changes to this Privacy Policy

19.1 We may update this Privacy Policy from time to time, including to reflect changes in the law, our Services or the tools we use. The updated version will be published on our Website with a new "Last updated" date.

19.2 Where changes materially affect how we handle your personal information, we will take reasonable steps to notify you, for example by email or a notice on our Website.